Shipping Policy
Last Updated: September 10, 2026
We believe your cannabis purchase is personal. That is why discretion is at the heart of how we prepare, package, and deliver every order. From the moment an order is placed to the moment it reaches its destination, we take reasonable steps to keep your purchase private. We use privacy-conscious fulfillment practices, limit unnecessary exposure of order information, and prepare orders with discreet handling in mind. Our goal is simple: your package should arrive safely, securely, and discreetly without unnecessary attention to what is inside.
Our Discreet Shipping Commitment
Puff Cannabis Dispensary understands that customers may not want neighbors, roommates, coworkers, family members, or other people handling their package to immediately know that it contains cannabis products. For this reason, our fulfillment process is designed around discretion.
Your Privacy Matters
We do not intentionally make your cannabis purchase obvious to people who may come into contact with your package. Discreet means discreet. We therefore focus on the outward appearance of the package, the information displayed during fulfillment, and the way customer orders are handled. Where legally permitted and operationally practical, our packaging is designed to look like an ordinary professional shipment rather than an obvious cannabis delivery.
| Discreet Shipping Feature | Puff Cannabis Dispensary Commitment |
|---|
| Plain exterior | Orders are prepared in plain, professional outer packaging where permitted. |
| No unnecessary cannabis branding | We avoid unnecessary cannabis-related branding or product imagery on the exterior. |
| Private product information | Product names and details are not unnecessarily displayed on the outside of the package. |
| Odor-conscious packaging | Appropriate packaging is used to help minimize odor escaping during normal handling. |
| Tamper-resistant protection | Orders may use appropriate protective or tamper-evident packaging. |
| Limited customer information | Only information reasonably necessary for fulfillment is used by personnel handling an order. |
| Discreet communications | Order-related communications are designed to avoid unnecessary exposure of product information where reasonably practical. |
| Tracking | Tracking may be provided when available, allowing customers to monitor delivery progress. |
Plain and Non-Descriptive Packaging
The exterior of your order should not unnecessarily identify the products inside. Our approach includes:
- Plain outer packaging
- No unnecessary cannabis imagery
- No unnecessary product descriptions on the exterior
- No unnecessary promotional material identifying cannabis products
- Securely packaged contents
- Privacy-conscious shipping labels
Odor-Conscious Packaging
We understand that odor can be an important privacy concern. Where appropriate, Puff uses packaging designed to help contain or minimize odor during normal transportation and handling.
| Packaging Goal | Our Approach |
|---|
| Minimize external odor | Use appropriate protective packaging |
| Protect products | Secure products against normal movement during transportation |
| Reduce unnecessary exposure | Use a suitable outer package |
| Maintain discretion | Avoid unnecessary product identification on exterior packaging |
While we take reasonable measures to minimize odor, no packaging can guarantee that a product will be completely odorless under every circumstance.
Tamper-Resistant and Secure Packaging
We take the security of your order seriously. Orders may include appropriate tamper-evident, protective, or otherwise secure packaging depending on the product and applicable requirements. This helps us provide an additional layer of protection between fulfillment and delivery. Applicable cannabis products may also be subject to mandatory packaging requirements, including child-resistant or tamper-evident packaging, depending on the jurisdiction and product type.
Tracking Your Discreet Order
When tracking is available, we may provide tracking information through email, text message, or other contact method associated with your order. Tracking helps you monitor the progress of your package and can help you anticipate its arrival. However, tracking systems may be operated by third-party carriers or delivery providers. Therefore, tracking availability and accuracy may vary.
Discreet Order Handling
Discretion extends beyond the package itself. Our fulfillment process is designed to limit unnecessary exposure of customer and order information.
| Stage | Discreet Approach |
|---|---|
| Order placement | Customer information is collected through our ordering system. |
| Order processing | Access to order information is limited to legitimate fulfillment needs. |
| Order preparation | Products are prepared and packaged securely. |
| Labeling | External information is limited to what is necessary for delivery and compliance. |
| Dispatch | Orders are transferred through the applicable delivery or shipping process. |
| Delivery | Delivery personnel receive information reasonably necessary to complete the delivery. |
Shipping and Delivery Times
Delivery and processing times can vary based on product availability, order volume, location, verification requirements, and the applicable delivery service.
| Service | Estimated Timing |
|---|---|
| Order processing | 2-5 business hours |
| Local delivery | 4-8 hours |
| Standard shipping | |
| Express shipping | [X–X business days] |
| Order tracking | Provided when available |
Tracking Your Discreet Order
When tracking is available, we may provide tracking information through the email, text message, or other contact method associated with your order. Tracking helps you monitor the progress of your package and can help you anticipate its arrival. However, tracking systems may be operated by third-party carriers or delivery providers. Therefore, tracking availability and accuracy may vary.
Delivery Privacy
We understand that not every customer wants a package left where others can easily see or access it ; customers should select a secure delivery location where they can promptly receive their order. These requirements are part of responsible cannabis fulfillment and do not change our commitment to discreet customer service.
When a Delivery Cannot Be Completed
A delivery may not be completed when:
- The customer is unavailable
- The delivery address cannot be confirmed
- A required delivery procedure cannot be completed
- A product is unavailable
- A security or payment issue prevents fulfillment
When possible, Puff will communicate relevant order issues through the contact information provided with the order via text or email
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, appears tampered with, is missing an item, or contains an incorrect product, contact Puff as soon as reasonably possible.
| Problem | What to Do |
|---|---|
| Damaged package | Contact customer support promptly |
| Missing product | Provide your order number and contact support |
| Incorrect product | Do not use it and contact Puff |
| Suspected tampering | Contact Puff immediately |
| Order not received | Contact support so delivery status can be reviewed |
We will review the situation and determine an appropriate resolution consistent with our policies and applicable law.
Discreet Communication
We understand that privacy is not limited to physical packaging. Where reasonably practical, Puff seeks to keep transactional communications professional and discreet. Order communications may include:
- Order confirmation
- Payment confirmation
- Processing updates
- Delivery notifications
- Tracking information
- Customer-service messages
Customers should understand that email, SMS, telephone, and third-party communication systems have their own privacy and security considerations. Clients will be contacted via SMS and Email for confirmation.
Shipping Restrictions
Puff reserves the right to refuse, cancel, or modify an order when necessary to comply with the following:
- Age restrictions
- Packaging requirements
- Payment requirements
- Security procedures
We aim to provide:
Private ordering.
Discreet packaging.
Odor-conscious handling.
Secure fulfillment.
Limited information exposure.
Professional delivery.
We understand that customers value privacy when purchasing cannabis. Therefore, we take reasonable measures throughout the fulfillment process to help keep your purchase discreet.
